SB 20 was signed into law on April 9, 2026, establishing the Kansas Consumer Prescription Protection and Accountability Act. The Act establishes a new regulatory framework for pharmacy benefit managers (PBM) to increase fairness and transparency in the practices of PBMs.

The provisions of SB 20 become effective on July 1, 2026. The Department has issued guidance in advance of the July 1 effective date in order to help prepare those impacted by the new law:

• Timing of implementation of the Kansas Consumer Prescription Protection and Accountability Act

• Application of Section 5 of the Kansas Consumer Prescription Protection and Accountability Act to pharmacies and pharmacy benefit managers

• July 1st Notice to licensed pharmacy benefit managers on new licensing requirements

PLEASE NOTE: Whether a covered person will pay any additional amount for a prescription at the point of sale after July 1, 2026, based upon section 5 (a)(2), will depend on the terms of cost sharing under the plan, the amount of the pre-July 1, 2026, dispensing fee for the prescription, and whether the Kansas health plan chooses to reduce the defined cost sharing by any available rebates at the point of sale under section 5 (d).

Additional guidance, compliance documents, and any other information related to the Act will be added to this page as it becomes available.

Questions about the Act can be directed to kdoi.pbm@ks.gov. 

Complaint Form

This form and spreadsheet are provided by the Kansas Department of Insurance to assist with complaints and alleged violations of the Kansas Consumer Prescription Protection and Accountability Act.

 PLEASE READE BEFORE FILING:

How to file a complaint:

1. Click on the "File a Complaint Here" below above and you will be taken to the Kansas online complaint form. For complaints from pharmacists, please fill this out using the contact person for your pharmacy. Include the name of the PBM, select Individual Health for Type of Insurance, Unsatisfactory Settlement/Offer for Reason for Complaint (when this pertains to a reimbursement concern), and indicate the required excel is attached under Details of Complaint. Make sure to leave the Insured's Information fields blank as the Department will not accept any patient information. You will then want to "Submit Complaint". 

1. If your complaint involves a reimbursement, you must complete and attach the Reimbursement Complaint Spreadsheet along with other any supporting documentation you have.

If you have any questions prior to filing a complaint, please reach out to 785-296-3071.

• Reimbursement Complaint Spreadsheet

File a Complaint Here

Licensing and Registration

Please go to the Pharmacy Benefits Manager Licensing page for licensing information and forms.